CAREERS

DEPARTMENT: RISK DEPARTMENT

REPORTS TO: RISK MANAGER

JOB PURPOSE

Develop and manage a robust Credit Risk management framework to identify, measure, coordinate, and manage the Bank's credit risk and ensure compliance with the regulatory requirements.

Responsibilities

1. Review of individual credit risk in accordance with the established Credit Rating System and Credit quality assessment.
2. Ensure that classified loans are reported and properly administered in the system of the Bank.
3. Determine the capital requirements and provisions for each of the Bank's products and activities to ensure sufficient provision on the book at all times.
4. Set up procedures and guidelines for the establishment of credit committees.
5. Draft and develop a Credit Risk Management policy for the Bank and review/update it occasionally to comply with local/international banking laws and regulations.
6. Assess the creditworthiness of borrowers and counterparties, establish credit limits and risk rating systems, and monitor loan portfolios to identify and address potential credit issues.
7. Develop strong relationships with business partners to challenge risks and processes, including escalating issues for remediation, as needed.
8. Champion the bank's ESG risk management process.
9. Review provisioning figures before submission to Senior management to ensure alignment with regulatory requirements.
10. Participate in implementing and maintaining credit risk-related policies, guidelines, and methodologies to strengthen the credit risk management framework of the bank.
11. Assess credit risks for submission to the Senior Management and implement appropriate limits and measures to mitigate risks.
12. support businesses with credit risk-related/capital adequacy issues to meet stakeholders’ expectations.
13. Report to the Management Credit Committee on pertinent risk characteristics and trends for decision-making purposes
14. Review and ensure timely submission of Risk reporting to regulators per regulatory requirements and to other units for follow-up and remedial actions

15. Any other duty as shall be assigned to you from time to time.
Person Specification (Education, training, skills and experience)
Qualifications
• Bachelor’s Degree in Finance, Business, or a related field

Skills & Experience
• Minimum of 4 years’ experience in Risk Management, Credit, Audit, internal control, or in a similar environment
• Experience in monitoring documentation, portfolios & exposure limits of the bank.
• Knowledge of the regulatory recovery and collection process
• Knowledge of credit risk management in a financial institution.
• A strong understanding of banking processes and operations
• Ability to influence a culture of risk awareness in a bank..

Business Behaviours
• Proficiency in drafting professional correspondence, reports, and proposals.
• Excellent communication and presentation skills.
• Strategic and dynamic thinking.
• Leadership and Change Management skills
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• neutrality and independence of judgment
• Problem-solving abilities.
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

 Application Deadline: 11^th March, 2026

NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.

DEPARTMENT: RISK DEPARTMENT

REPORTS TO: SENIOR OPERATIONAL RISK OFFICER

Main Purpose of the Job
Support the Senior Operational risk officer in developing and managing a robust Operational Risk management framework to Identify, measure, coordinate, and manage the Bank's Operational risk and ensure compliance with the regulatory requirements.
Responsibilities

1. Support in developing and implementing the operational risk management and incident reporting frameworks within the Bank, as per approved Policy and regulatory requirements, and contribute to identifying, assessing, monitoring, and controlling operational risk.
2. Build operational risk cartographies, ensure that the business owns them, and promote risk culture within the bank.
3. Gather, Identify, and review relevant operational risk data to be shared with other risk functions to facilitate monitoring operational risk within the Bank.
4. Monitor and manage exposure to market risks such as interest rate, foreign exchange, and investment risks.
5. Develop and implement risk mitigation strategies and action plans to reduce or manage identified operational risks.
6. Communicate the bank's operational risk management policies and procedures to all employees
7. Monitor and track key risk indicators, prepare regular reports, and report to the Senior Operational Risk Officer
8. Attend incidents timely as per approved Policy while respecting regulatory requirements to contribute to identifying, assessing, monitoring, and controlling operational risk.
9. Keep pace with changes in the industry and developments in best practices in operational risk management.
10. Develop and maintain an incident management system to ensure that all incidents are reported to the Risk Management Department within 24 hours of the incident occurring or receiving the incident reports.
11. Lead the bank's response to risk events and crises, ensuring a coordinated and effective response.
Conduct post-event analysis to identify lessons learned and improve future risk management practices.
12. Comply with AML/CFT/CPF policies and procedures, non - compliance of which shall be addressed as per the bank disciplinary processes.
13. Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)
Qualifications
• Bachelor’s Degree in Finance, Business, or a related field

Experience
• Minimum of 2 years of banking experience

Competencies & Knowledge
• A strong understanding of banking processes and operations
• Ability to influence a culture of risk awareness in a bank.
• Ability to lead and exercise authority through expertise and experience.
• Excellent communication and presentation skills.
• Strategic and dynamic thinking.
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• Neutrality and independence of judgment
• Team player
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

 Application Deadline: 11^th March, 2026

 NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.

DEPARTMENT:OPERATIONS

REPORTS TO: SENIOR OPERATIONS OFFICER CPU

Main Purpose of the Job
Process remittances and clearing transactions in a timely, compliant, and customer-focused manner to support the bank’s overall operational, customer experience, and business goals.
Responsibilities
1. Process CPU Transactions in the Bank’s Core Banking system.
2. Ensure the clearing processes align with bank and clearing house policies, procedures, and guidelines.
3. Implement all CPU-related projects and ensure their timely completion, achievement of objectives, and cost efficiencies.
4. Ensure the remittance processes comply with relevant banking policies, standards, and regulations, e.g., KYC and AML.
5. Maintain a high level of accuracy in transaction processing, ensuring that all errors are minimized and handled promptly when they occur.
6. Ensure all charges on transactions are collected to avoid revenue leakage.
7. Ensure all outstanding items relating to Clearing and remittances are resolved within the stipulated timelines per reconciliation SLAs.
8. Detect, prevent, and report fraud to the appropriate authorities.
9. Support the Senior Operations Officer CPU in delivering regular reports on key performance metrics within the required timelines.
10. Ensure that all operations comply with relevant banking regulations, policies, and standards, e.g., KYC, AML, and local banking regulations
11. Ensure proper and daily manual and E-archiving of CPU transactions.
12. support internal and external audits by ensuring that documentation and reports are readily available and meet required standards.
13. Continuously seek feedback from branches and customer service teams to improve the central processing department’s efficiency and responsiveness.
14. Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)
Qualifications
• Bachelor's Degree in Commerce, Business Administration, Finance, or a related field.
Experience
• Minimum of 2 years' experience in Branch operations.
• Analytical and practical understanding of workflow, capacity planning, and process implementation.
• Knowledge of remittances and clearing transactions.
Competencies & Knowledge
• Strong Business analysis and requirement-gathering skills.
• Excellent communication and presentation skills.
• Strategic and dynamic thinking.
• Leadership and Change Management skills
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• Problem-solving abilities.
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

 Application Deadline: 12^th March, 2026

 NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.

DEPARTMENT:OPERATIONS

REPORTS TO: HEAD OPERATIONS

Main Purpose of the Job

Manage the bank's reconciliation processes across multiple product lines and accounts while ensuring the accuracy and integrity of reconciled records.
Responsibilities
1. Lead the analysis of the existing reconciliation processes to assess the strength of the controls and identify areas for improvement.
2. Review and approve recon activities of the operations officers in charge of reconciliations following the operations policy and procedures.
3. Ensure reconciliation of Nostro and other assigned GL accounts per the set frequency and SLA.
4. Report any losses, near-misses, irregularities, and/or variances identified during the reconciliation preparation.
5. Review each GL line, categorizing each line as reconciled, unreconciled, GL not in use, Item in exception, or Item at Risk depending on the findings, putting explanatory comments where necessary
6. Follow up on all items at risk and items in exception identified through the reports to ensure resolution by the action owners and avoid repeat findings.
7. Ensure all transactions are correctly matched between the bank’s internal and external records, such as bank statements or clearinghouse data.
8. Maintain an escalation matrix for all reconcilable GLs to avoid long outstanding items and mitigate fraud risk.
9. Ensure that all losses, risk events, and policy deviations are recorded and engage appropriate stakeholders to ensure timely remedial actions.
10. Calculate the volume and value of all Items at Risk on all the GL lines reconciled within the Unit for a given month, populate this data into the KRI, and update the risk team.
11. Review and monitor performance metrics continuously to improve the productivity of staff in the unit.
12. Identify development and training needs within the unit, develop plans to satisfy identified areas, and promote BCP.
13. Identify the root cause and ensure prompt resolution of unreconciled items.
14. Track and monitor recon activities and liaison with other units to close gaps.
15. Deal effectively with queries from external and internal clients and resolve them promptly and professionally, escalating issues where necessary to ensure prompt resolution.
16. Assist the finance team in month-end reconciliations.
17. Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)
Qualifications
• Bachelor's Degree in Commerce, Business Administration, Finance, or a related field.
Experience
• Minimum of 4 years' experience in Branch or Head office Operations.
• knowledge of bank reconciliations
• Practical experience in leading teams
Competencies & Knowledge
• Excellent communication and presentation skills.
• dynamic thinking.
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• Problem-solving abilities.
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

 Application Deadline: 12^th March, 2026

 NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.

DEPARTMENT: OPERATIONS

REPORTS TO: BRANCH OPERATIONS MANAGER

Main Purpose of the Job

Manage the daily activities of the tellers by ensuring efficient and accurate transaction processing, maintaining high levels of customer service, and managing branch cash operations while ensuring compliance with the bank’s policies and procedures.
Responsibilities
1. Manage daily operational activities, including cash handling, clearing, remittances, and vault management.
2. Work closely with the Operations Manager to improve service delivery and customer satisfaction.
3. Conduct regular performance appraisals and provide feedback and coaching to the branch tellers.
4. Champion the digitization of bank customers at the branch teller line.
5. Assist in the management of branch budgets and expenses
6. Verify postings, withdrawals, payments, and other transactions per the bank policies.
7. Batch proof, balance, and reconcile all the teller transactions and accounts to mitigate fraud risk.
8. Maintain optimum cash limits in ATMs and Branch vaults per approved cash limits for better liquidity management.
9. Manage cash liquidity of the branch by optimizing cash levels within the branch while balancing between cash availability and minimizing excess idle cash.
10. Ensure a clean desk policy and maintain a tidy banking hall and premises.
11. Support business growth through good relationship management and excellent customer experience to grow branch business.
12. Grow the branch NFIs, including forex, commissions, and fees.
13. Train, mentor, and coach tellers and allow them to serve at the customer experience desk to build capacity to support the branch's BCP.
14. Ensure that all tellers adhere to the bank`s core values and professional ethics
15. Work with the BOM to assess the branch's security, including ensuring guards are deployed and duly armed and security devices are activated.
16. Ensure timely closure of Compliance, Audit, and Risk findings.
17. Coordinate and ensure daily manual and E-archiving, updating all the bank’s records and documents per bank policy and procedures.
18. Accurately and timely prepare and submit all required branch operations Reports.
19. Ensure all devices are turned off and the branch is safely locked after the end of the day’s business.
20. Handle Vault Custodian/Supervision as per Bank Policy and Procedures
21. Ensure that all the branch registers are up to date.
22. Ensure that all the fees and commissions are collected to avoid revenue leakage.
23. Ensure that the Branch Fixed assets are correctly kept and the fixed asset register is up to date
24. Cascade the Bank’s policies and procedures to all tellers.
25. Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)
Qualifications
• Bachelor's Degree in Commerce, Business Administration, Finance, or a related field.
Experience
• Minimum of 2 years' experience in Branch Operations Banking
• Relevant Branch Operations experience as a teller and customer experience officer.
• Strong knowledge of banking regulations, policies, and operations.
• Well-rounded knowledge of all the Branch operations.
• Ability to anticipate and mitigate risk
Competencies & Knowledge
• Excellent communication and presentation skills.
• dynamic thinking.
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• Problem-solving abilities.
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

 Application Deadline: 12^th March, 2026

 NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.